Return and Refund Policy
At Cecilia Cassini, we take great pride in offering carefully selected, limited-quantity pieces with an elevated, timeless aesthetic. If for any reason you are not fully satisfied with your purchase, we are here to assist you.
Return & Exchange Eligibility
We accept returns & exchanges on eligible items within 14 days of the delivery date.
To qualify for a return/ exchange:
- Items must be unworn, unwashed, and in original condition
- Tags must be attached
- Items must be free of stains, odors, and damage
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Items that appear worn or damaged.
Exchanges
Please visit Curated by Cecilia exchanges
- Enter your order number and zip code
- Select the item you are sending back and click ‘Exchange
- You’ll be prompted to select a new size, color or style
- Please use the shipping label generated by the system to send back your item
- You will receive a shipping confirmation via email when your new order ships out
START YOUR EXCHANGE HERE:
Returns
To initiate a return, please visit the link below and follow the required steps to process a return.
- Enter your order number and zip code
- Select the item you are returning
- Please use the shipping label generated by the system to send back your item
- You will receive a refund within 5-7 days of receiving your order back to our warehouse
START YOUR RETURN HERE:
Refunds
Refunds are issued to the original form of payment once your return is received and inspected. Please allow 5–7 business days for processing. To initiate a refund, please visit the link below and follow the required instructions,
If you have any questions about sizing or styling before placing your order, we encourage you to reach out to us at customercare@curatedbyceciliacassini.com— we’re happy to help ensure you choose the perfect piece. Thank you for shopping with Curated by Cecilia and supporting intentional, curated fashion.